randi kaye, cnn, staten island. >> so many victims, humans and animals. >>> still ahead, new developments in a story we reported last night. the man who claimed he had an inappropriate sexual relationship with a man who has been the voice of elmo for nearly three decades is changing his story. retracting his charges. what he now says really happened. >> announcer: you never know when, but thieves can steal your identity and turn your life upside down. >> hi. >> hi. you know, i can save you 15% today if you open up a charge card account with us. >> you just read my mind. >> announcer: just one little piece of information and they can open bogus accounts, stealing your credit, your money and ruining your reputation. that's why you need lifelock to relentlessly protect what matters most... [beeping...] helping stop crooks before your identity is attacked. and now you can have the most comprehensive identity theft protection available today... lifelock ultimate. so for protection you just can't get anywhere else, get lifelock ultimate. >> i didn't know how serious identity theft was until i l